LEGALITIES
RETURNS + EXCHANGES
We hope that your experience with your GOOD BOI order will be as delightful as anticipated. However, should you encounter a reason for dissatisfaction, in the event of a damaged or faulty product, we offer you the possibility to return your order within a 14-day window from the delivery of your order. The product must remain unused. A valid proof of purchase is required.
CONDITIONS FOR RETURN & EXCHANGE:
-
The exchange rights stipulated below pertain to your rights to return damaged or faulty goods, or those that do not align with your exact initial order. The process of returning items to us should be initiated within 14 days following the date of delivery.
-
All items must be returned in unused condition, with original labels intact, and within their original packaging. The responsibility lies with you to promptly send back the products, and to cover the associated shipping costs.
-
It is important to note that your entitlement to return goods does not extend to items a) purchased using discount codes or on sale, b) tailored to your specifications, those that have been personalised, c) or those which, due to their inherent nature, cannot be returned, or are prone to rapid deterioration or expiry.
-
Upon receiving returned items, they will undergo a thorough examination. Exchanges will not be processed if the items display signs of use. In such instances, you will be informed that an exchange cannot be facilitated. The relevant items will be dispatched back to you within 28 days of receiving our notification.
-
To safeguard your interests, please ensure you obtain proof of postage when sending your package, as we cannot assume liability for items lost during transit.
-
To counteract or investigate potential fraudulent activity, we may reach out to you regarding suspicious return activity. Additionally, we reserve the right to deactivate any account engaged in questionable behaviour.
LOST OR STOLEN PACKAGES:
In the case of a lost or stolen package, the responsibility falls under the courier's, and inquiries must be directed to them. We unfortunately have no control over packages once proof of delivery is provided.
PRIVACY + SAFETY
This Privacy Policy outlines the procedures governing the collection, utilisation, and sharing of your personal data during your interactions with, or purchases from, the website goodboicandles.com (referred to as the "Site").
COLLECTION OF PERSONAL INFORMATION:
Upon your visit to the Site, certain data about your device is automatically amassed, encompassing details concerning your web browser, IP address, time zone, and select cookies installed on your device. As you explore the Site, we amass information regarding the specific web pages or products viewed, as well as the websites or search terms that directed you to the Site, and your interactions with the Site. This data is termed "Device Information."
To gather Device Information, we employ the following technologies:
-
"Cookies," which are data files placed on your device or computer, frequently including a unique anonymous identifier. Further insights on cookies and their deactivation can be found at http://www.allaboutcookies.org.
-
"Log files," which track actions transpiring on the Site, compiling data like your IP address, browser type, Internet service provider, referring/exit pages, and timestamps.
-
"Web beacons," "tags," and "pixels," which are electronic files utilised to record your browsing activities on the Site.
Moreover, when you make a purchase or attempt to do so through the Site, we gather specific details from you, including your name, billing address, shipping address, payment information (comprising credit card numbers), email address, and phone number. This compilation is termed "Order Information."
In this Privacy Policy, the term "Personal Information" encompasses both Device Information and Order Information.
UTILISATION OF PERSONAL INFORMATION:
We utilise the collected Order Information primarily to fulfill orders made through the Site, including processing payment details, arranging shipment, and furnishing invoices and/or order confirmations. Additionally, this Order Information is employed to:
-
Establish communication with you.
-
Scrutinise orders for potential risk or fraudulent activity.
-
Provide you with relevant information or advertisements related to our products, based on your indicated preferences.
The Device Information collected aids us in assessing potential risks and fraudulent activities, especially concerning your IP address. It also contributes to enhancing and optimising the Site by generating analytics regarding customer browsing behaviour and interactions, as well as evaluating the efficacy of marketing and advertising endeavours.
SHARING OF PERSONAL INFORMATION:
-
We share your Personal Information with third-party entities to assist in leveraging your Personal Information as described above. For instance, our online store is powered by WIX, and we utilise Google Analytics to comprehend our customers' usage patterns on the Site. Additional insights regarding how Google employs your Personal Information are available at https://www.google.com/intl/en/policies/privacy/. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
-
We may disclose your Personal Information to adhere to pertinent laws and regulations, respond to legal requests like subpoenas or search warrants, or protect our rights.
-
As specified earlier, we use your Personal Information to provide targeted advertisements and marketing communications that we deem might interest you. If you wish to opt out of targeted advertising via Google, access https://www.google.com/settings/ads/anonymous
Kindly note that our Site's data collection and usage practices remain unaltered when a Do Not Track signal is detected from your browser. If you are a European resident, you possess the right to access, correct, update, or delete the personal information we possess about you. To exercise this right, contact us through the provided contact information below. Additionally, if you are a European resident, it's important to recognise that we process your information to fulfill contracts with you (such as orders placed through the Site) or to pursue our legitimate business interests, as enumerated earlier. Furthermore, your information may be transferred beyond Europe, including to Canada and the United States.
Please note that the Site is not intended for individuals under the age of 18.
DATA RETENTION:
Following an order placement through the Site, we retain your Order Information for record-keeping purposes, unless you request its deletion.
CHANGES:
We reserve the right to periodically update this privacy policy to reflect changes in our practices or for operational, legal, or regulatory reasons. For additional information about our privacy practices, inquiries, or complaints, please contact us via the chat tab or DM us on Instagram.
ABOUT GOOD BOI CANDLES
GOOD BOI CANDLES is the commercial name of GOOD BOI Ltd ("the Company"), a private limited company limited by shares, registered in England and Wales.
The Company's registered address is:
Flat B, 82 Earlsfield Road
London, SW18 3DP
England
The Company's registration number is 15069866.